Crisis Hotlines

Call Crisis Hotline –
Lake County


Call Crisis Hotline –
McHenry County


Call Illinois

(866) 359-7953

Call National Suicide
Prevention Lifeline

Crisis Hotlines - Lake County

Lake County is committed to help its residents maintain their health and well-being, and there are a variety of treatment, training and support services available to those experiencing problems related to emotional and mental illness, or drug and alcohol addiction.

Those needing immediate mental health assistance can contact the following services 24/7:

[orbit_accordion animate=”animate_none”][orbit_accordion_panel panel_active=”false” title=”24/7 Crisis Care”]By Phone: Individuals can speak anonymously to counselors 24 hours a day and get help by contacting the Crisis Care Program at 847-377-8088. You do not have to give your name when you call. Information and referrals to Lake County Health Department programs are available.

In Person: Crisis counselors are also available to speak with you in person 24 hours a day. You can call first to let us know you’re coming by, or just show up.

Counselors can help guide you through difficult times, manage stress, anxiety and depression, and cope with longer-term difficulties.[/orbit_accordion_panel][orbit_accordion_panel panel_active=”false” title=”Text-A-Tip”]Text-A-Tip is a 24/7 anonymous text-communication system for youth needing immediate mental health assistance for themselves or a friend. Download the Lake County Help app, available on Google Play and the Apple store. Within the app, select the 24/7 Text-A-Tip hotline where you will send a message to a dedicated number and receive an immediate response from a licensed clinician while remaining anonymous.[/orbit_accordion_panel][/orbit_accordion]

Crisis Hotlines - McHenry County

The Centegra Health System Crisis Line serves as the first point of contact for callers in need of immediate assistance and is a crucial part of the mental health emergency services in McHenry County. Crisis line professionals are available to help people with intense personal, family and/or marital problems.

Crisis line professionals are available to help people with intense personal, family and/or marital problems.

[orbit_accordion animate=”animate_none”][orbit_accordion_panel panel_active=”false” title=”24/7 Crisis Care”]

Call the Crisis Line ­ 1­-800-­892­-8900 (Local Access Only)

While each person experiences crisis differently, suicidal thoughts and feelings pose the highest risks to individuals in crisis. If you are having suicidal feelings, or if you are concerned that a friend is suicidal, listen carefully, stay with your friend, and get help immediately. Call 1-­800-­892-­8900 if you are near McHenry County. Trained counselors will answer 24 hours a day, 7 days a week.

If you are outside of McHenry county, call 911 or your local police immediately. National Hotlines are also available.[/orbit_accordion_panel][orbit_accordion_panel panel_active=”false” title=”24-hour Mobile (Onsite) Response”]

Crisis Onsite Program

The Centegra Onsite Crisis Program provides face­-to-­face assessments when comprehensive and immediate services are necessary. The program is available 24 hours a day, 7 days a week, and is staffed by Qualified Mental Health Professionals. To access onsite services, call the Crisis Line at 1­-800-­892-8900 (local access and onsite response only).

Face-­to-­face assessments are performed in hospital emergency rooms, schools, police stations and under special conditions within an individual’s home.

We try to avoid unnecessary presentation to the local emergency rooms whenever possible; therefore, if you are trying to access behavioral health care, please call the Crisis Line for assistance and/or for immediate scheduling with a crisis professional for an assessment outside of the emergency rooms.

The primary goals of the Onsite Crisis Team are to assess and stabilize the crisis situation, and link individuals and/or families to the least restrictive level of care needed. All onsites are assessed to determine the level of service needed. Services include but are not limited to:

  • Emotional support
  • Relinkage to present services
  • Referrals to outpatient treatment
  • Partial hospitalization
  • Inpatient hospitalization


Illinois Warm Line

The Warm Line is a new opportunity in Illinois for persons with mental health challenges and their families to receive support by phone. Peer and Family Support Specialists are professionals who have experienced mental health recovery in their own lives as an individual or family member. They have been trained in recovery support, mentoring, and advocacy and are ready to listen and help you. The warm line is not a crisis hotline, but is a source of support as you recover or help a family member to recover. We are here to serve you.

Call: 1 (866) 359-7953
TTY: 1 (866) 880-4459

Hours of Operation: Monday through Friday, 8am-5pm

From the main menu, select option #2 for Consumers and Families
Next, select option #5 for the Warm Line: Peer and Family Support by Phone.