Crisis Hotlines

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In Person: Crisis counselors are also available to speak with you in person 24 hours a day. You can call first to let us know you’re coming by, or just show up.

Counselors can help guide you through difficult times, manage stress, anxiety and depression, and cope with longer-term difficulties.[/orbit_accordion_panel][orbit_accordion_panel panel_active=”false” title=”Text-A-Tip”]Text-A-Tip is a 24/7 anonymous text-communication system for youth needing immediate mental health assistance for themselves or a friend. Download the Lake County Help app, available on Google Play and the Apple store. Within the app, select the 24/7 Text-A-Tip hotline where you will send a message to a dedicated number and receive an immediate response from a licensed clinician while remaining anonymous.[/orbit_accordion_panel][/orbit_accordion]

Call the Crisis Line ­ 1­-800-­892­-8900 (Local Access Only)

While each person experiences crisis differently, suicidal thoughts and feelings pose the highest risks to individuals in crisis. If you are having suicidal feelings, or if you are concerned that a friend is suicidal, listen carefully, stay with your friend, and get help immediately. Call 1-­800-­892-­8900 if you are near McHenry County. Trained counselors will answer 24 hours a day, 7 days a week.

If you are outside of McHenry county, call 911 or your local police immediately. National Hotlines are also available.[/orbit_accordion_panel][orbit_accordion_panel panel_active=”false” title=”24-hour Mobile (Onsite) Response”]

Crisis Onsite Program

The Centegra Onsite Crisis Program provides face­-to-­face assessments when comprehensive and immediate services are necessary. The program is available 24 hours a day, 7 days a week, and is staffed by Qualified Mental Health Professionals. To access onsite services, call the Crisis Line at 1­-800-­892-8900 (local access and onsite response only).

Face-­to-­face assessments are performed in hospital emergency rooms, schools, police stations and under special conditions within an individual’s home.

We try to avoid unnecessary presentation to the local emergency rooms whenever possible; therefore, if you are trying to access behavioral health care, please call the Crisis Line for assistance and/or for immediate scheduling with a crisis professional for an assessment outside of the emergency rooms.

The primary goals of the Onsite Crisis Team are to assess and stabilize the crisis situation, and link individuals and/or families to the least restrictive level of care needed. All onsites are assessed to determine the level of service needed. Services include but are not limited to:

• Emotional support
• Relinkage to present services
• Referrals to outpatient treatment
• Partial hospitalization
• Inpatient hospitalization

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